1)
Why is there no telephone number listed on the
RVPowerhouse.com website?
The short answer is, to save you money. When we started
RVPowerhouse.com, our main goal was to offer the lowest
prices anywhere on the Internet. One way to do this was
to eliminate the expense of phones and people to answer
them. If you have a question, just e-mail us and we’ll
get back to you ASAP.
2) What if I need to speak to a tech person?
For customer service before and after the sale, RVPowerhouse.com
has a great working relationship with Master Techs,
Incorporated. Their technical experts can answer just
about any question we can throw at them. With Master
Techs’ help, if we can’t answer your question
in an e-mail reply, we can arrange for you to talk to
a Master Techs troubleshooter toll-free at 800-848-0558.
3) I ordered a part from RVPowerhouse.com, but
it arrived with a shipping label that said it came from
Master Techs, Inc.. Why?
Master Techs serves as the shipping partner of RVPowerhouse.com,
which is another way we save you money. If you should
ever have a warranty issue with any part you purchase
from RVPowerhouse.com, Master Techs will also serve
as your point of contact to resolve the issue as quickly
as possible.
4) Can I buy directly from Master Techs?
Only if you’re a distributor, dealer or original
equipment manufacturer. Master Techs works exclusively
with OEMs, distributors like RVPowerhouse.com, and dealers
like the one where you may have purchased your RV.
5) I don’t like ordering on-line. Can
I still purchase a part from RVPowerhouse.com?
Absolutely. Although it’s a slower process, we
are happy to accept orders by mail. Just write to us
at: RVPowerhouse.com
P.O. Box 925
Marshall, MI 49068
A money order or bank draft is required prior to shipping.
We can also arrange for RVPowerhouse.com orders to be
placed by phone through Master Techs, Inc. at 800-848-0558.
6) How
long will it take for me to receive my order?
It depends on several factors. If we receive your order
Monday through Friday before 3:30 p.m. EST, we can ship
the same day on any item in stock. Another factor is
how you request delivery – from Ground, to 2nd
Day, to Overnight. And finally, where we’re shipping
to will determine how quickly it can be delivered. Shipments
to western time zones and Canada can take a bit longer
to arrive.
7) How do I know how much shipping will cost
when I order something from RVPowerhouse.com?
The quickest way to calculate your shipping costs is
to begin to place an order on our checkout without actually
completing the final steps and confirming your purchase.
This will show your shipping options and associated
costs. Or you can email us your city, state and zip
code, and we’ll be glad to figure it out for you.
8) Are
all the parts and products listed on your website new?
Yes. We do not deal in re-manufactured or refurbished
parts. Furthermore, nearly everything you order from
RVPowerhouse.com will come with a manufacturer’s
warranty.
9) If I want a part that is not listed on the
RVPowerhouse.com website, can you still get it for me?
Very possibly. We have contacts throughout the RV industry,
and may be able to track down a hard-to-find part. If
not, we can at least suggest a replacement part. Just
ask us!
10) When I order from RVPowerhouse.com, what
happens to the contact and shipping information I give
them?
We store any customer information we receive in a secure
database. It will never be released to a third-party.
That means you can order from RVPowerhouse.com without
worrying about receiving any spam or junk e-mails later.
For more information, please see our Privacy Policy.
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